PRINT EXPERTS SINCE 2001
FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER?
We're more traditional it comes to placing orders. Mainly because it allows us to assist and consult while getting to know you. It helps establish a relationship and puts a face to your name. So give us a call at 1 (866) POLYDOT or send us an email at designs@polydotprint.com to get started on your order.
WHICH FILE FORMATS DO YOU ACCEPT?
We accept print-ready files in the following formats:
.eps | .jpg | .pdf | .ps | .psd | .tif | .ai | .png
HOW DO I SEND YOU MY FILES?
You can send us your print-ready files by clicking on UPLOAD A FILE. You can also send us files through Dropbox or WeTransfer to designs@polydotprint.com
HOW CAN I BE SURE THAT MY FILES ARE PRINT-READY?
Follow our GUIDELINES FOR PRINT READY FILES. If you need further assistance, please don't hesitate to pick up the phone and ask. Our friendly print specialists are glad to help!
Please note, we only look for print-specific problems in your files. We will not make design suggestions, check your spelling, or correct grammar on your files. You are responsible for proofreading your files before they are approved for print.
CAN I GET A PROOF OF MY JOB BEFORE IT GOES TO PRINT?
Of course! After receiving your print-ready files we will send you a PDF proof via email. It will show you the size, text, and color of your job. This proof should be much smaller than your original file and will be a lower resolution that that used for printing, as the monitor does not require the high resolution an image setter would.
If you have a job that is color specific, consider purchasing a digital color proof instead.
WHAT IS YOUR AVERAGE TURNAROUND?
The clock starts ticking after we receive your approval to print. Our average (non-rush) turnaround time for offset printing can vary by job type but is typically between 2 to 4 business days. Digital orders can be printed as soon as same day or next day!
WHAT TYPES OF PAPER DO YOU OFFER?
We offer both coated and uncoated paper in a variety of weights.
We proudly offer FSC certified and recyclable paper as well. FSC certified paper is paper that has been harvested in a responsible manner. Although FSC certified paper often contains recycled paper, it does not have to contain it to be certified. The primary requirement for certification is being harvested and produced in a responsible manner.
WHAT RESOLUTION SHOULD I USE FOR MY PHOTOS AND GRAPHICS?
To achieve sharp photos and graphics your images should be saved at 300 dpi.
Please steer clear from images pulled from the internet since they are most often low resolution (72 dpi) and are not intended to print high quality. If you do end up using images found online make sure you do a specific search for high resolution images. Otherwise, they will print pixelated and low quality.
WHAT IS THE DIFFERENCE BETWEEN RGB AND CMYK?
RGB refers to the primary colors of light: red, green, and blue. It is the standard format used for video monitors, television screens, digital cameras, computer monitors, and scanners.
CMYK refers to the primary colors of pigment: cyan, magenta, yellow, and black. These are the ink colors that are used on printing presses to make any hues possible for full color printing.
RGB files must be converted to CMYK before printing can occur. It is physically impossible for a printing press to exactly reproduce colors as seen on a computer monitor.